Michelle Zuñiga interviewed about CATS ridership
Michelle Zuñiga, assistant professor, Department of Earth, Environmental and Geographical Sciences, is quoted in an article from WFAE as she interviewed East Charlotte area residents who rely on public transportation through the Charlotte Area Transit System.
“That was their ultimate goal: to get a car,” Zuñiga said, “because of all of the issues that they were experiencing riding public transit.”
“Many of them expressed that they would just break out crying a frustration because of not knowing how to manage this system,” Zuñiga said. “So, they shifted to using Google Maps, and they found that to be super helpful.”